FAQs

Q: What is your return policy?
A:All sales are final.

Q: How long should I expect processing for my order?
A: Orders on average take 3 to 7 business days depending on the quantity ordered and longer if grinding is applicable.

Q: How can I view the status of my order?
A: First Login, then goto “My Account” -> “Track your order”. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: What is the average time I should expect to see my order?
A: On average, UPS Ground takes 3-5 business days to deliver an order unless you select a faster shipping method. Also, any precision grinding, shearing, or cutting may add an extra business day to your order.

Q: Do you provide certifications for all your steel types?
A: The chemical make-up and certifications for all available steels is provided under the Specification tab of each product.

Q: What steels do you carry that are preferable for forging or grinding?
A: Under the detailed description tab, we have compiled information about each knife blade steel product including forging and grinding characteristics.

Q: What are the best methods for heat treating any of your steels?
A: Information about heat treating may also be found under the detailed description tab.

Q: What are the most popular steels you carry?
A: All of our Crucible CPM steels are very popular, along with our W2 and 1084 varieties. We also carry a wide variety of high-carbon steels, tool steels, and stainless steels.

Q: What are your terms of service?
A: Click here for terms of service.

Q: What is your privacy policy?
A: Click here for our privacy policy.

Q: Do you have a cut charge?
A: Yes, We sell our steel in 48″ or 36″ for some steels. For shorter lengths (ie: 12″ or 24″) will have a $2.00 cut charge per cut.