Welcome to our FAQ page! Below you’ll find answers to our most common questions about orders, BaronBonus Points, steel finishes, shipping, account setup, and more. Don’t see your question? Contact us here — we’re always happy to help!

ALL SALES ARE FINAL. ALL RETURNS ARE BASED ON NJSB DISCRETION.

Account & Login

Why do I get an error after logging in?

This is usually due to an inactive account. Please make sure you’ve activated your account by clicking the link in your registration email.
Read our full login troubleshooting guide

Can I purchase without an account?

No — to place an order, you must create an account and verify your email.

BaronBonus Points

What are BaronBonus Points?

They’re our loyalty rewards system — you earn points for every dollar you spend.
Learn more about BaronBonus Points here

Do BaronBonus Points expire?

Yes, they expire 365 days after they’re earned.
More info in our loyalty guide

Why can’t I redeem my BaronBonus Points?

You must have a minimum of 250 points to redeem. A maximum of 1000 points can be used per order.
Check our full guide to redeeming points

Steel Finishes & Materials

What does hot rolled, wide belt ground, and precision ground mean?

Each finish offers different levels of flatness and surface prep.
Read our steel finishes breakdown

What is the best steel or thickness to use?

It depends! Your project, skill level, grind style, and desired edge geometry all play a role. We’re happy to give recommendations, but the choice is ultimately yours.

What are the best heat treating methods?

We provide suggested heat treat specs for all our alloys here. Be sure your tools are calibrated, and test new batches before full use.

Do I have to buy full-length bar stock?

No! We offer cut-to-length options for many grades and thicknesses, including pattern-weld stacks.

Do you know of water jet cutting services?

Yes — we offer in-house water jet cutting with low minimums and CAD services.
Submit a custom cutting request here

Will you ever carry [X] material?

We’re always expanding. If you have a request, let us know here and we’ll do our best to source it.

What is the traceability for your alloys?

We provide mill certs, third-party testing, and heat treat suggestions for standard grades and thicknesses.

Orders & Shipping

Why did my order fail?

It could be a number of things. Please email or call us so we can assist you directly.

How long does order processing take?

Standard orders are processed in 3–7 business days before shipping. Specialty widths or wide belt grinding may add 1–2 business days.

What shipping options do you offer?

We ship via FedEx Ground (1–5 business days) or FedEx Express Saver (3 days or less).
USPS is available for Hawaii, Alaska, APO/FPO, P.O. boxes, and international addresses.

What are your shipping costs?

Shipping fees are calculated based on package weight, size, and destination. You’ll see an exact quote in your cart before checkout.

How long will my order take after it ships?

FedEx Ground usually delivers in 2–5 business days to most locations.

How can I view the status of my order?

Log in, go to My Account, and click Track Your Order. You can search by order date to view your order status.

Pricing & Discounts

Are there discounts for large material orders?

Yes! We offer:

Events & In-Person Visits

What events will NJSB be attending or hosting?

Check out our event calendar to see where we’ll be and what’s happening on-site.

Can I visit or pick up my order in person?

Yes! We welcome walk-ins, but if you’re placing a specific order, please call ahead so we can prep it. We’ll contact you when it’s ready for pickup.

Product Sizing

How does your sizing work?

All bar stock is cut oversized by our partner mills. Below each product listing, we include the finished thickness and oversize range for clarity.

Pending Payments

Orders that are not paid at checkout or result in a failed payment will be placed on hold until payment is received.

Customers will be contacted via email or phone regarding the pending payment.

Payment must be submitted within 5 business days (excluding weekends). A final notice will be sent before the end of this period.

Failure to submit payment within the 5-day window will result in automatic cancellation of the order. No exceptions will be made, and the customer will be notified of the cancellation.

Still Have Questions?

If you didn’t find the answer you’re looking for, don’t hesitate to reach out to us.
We’re here to help you forge ahead — one billet at a time.