New Jersey Steel Baron FAQs

Index of Questions


Why do I get an error after logging in?

Please make sure you’ve activated your account by clicking the link in the activation email.

If you don’t activate your account and login using username and password you’ll see this error:

If you don’t activate your account and login using email and password you’ll see this error:

To activate your account check your email for this message:

Open the email and click the link:

You’ll be redirected to our site and your account will be activated.

How do I Verify with Trust Swiftly?

After adding items to your cart and going to the checkout page for the first time you’ll see the “Verify with Trust Swiftly” button. Click it:

After clicking a new tab will be opened:

If email has been activated already it should read “Complete”. For captcha user has to click the “Verify now” button and solve the captcha after clicking the checkbox next to “I’m not a robot”.

After solving the captcha and hitting the “complete verification” button you’ll be redirected to the page showing completion:

Now that everything’s completed close the page:

Go back to the checkout page you were on and you’ll see “Trust Swiftly verification is completed”.

This means you’re now ready to place the order and verified in our system for future orders! This is used to prevent people from using stolen credit card info as payment.

Can I purchase without an account?

No you must have an account with us and have verified your email for the account.

What is Trust Swiftly and why is it on the checkout page?

Trust Swiftly is a service used to prevent people from buying our products with stolen credit cards. It must be completed before purchasing.

Will I have to complete Trust Swiftly verification before every order?

No, just once on your account.

Why did my order fail?

There’s many reasons this could happen. Please call or email us to get support.

How long for processing on a standard order?

Processing time for standard bar stock and sheet orders is 3-7 business days before shipping. For any rush orders or questions regarding expedited shipping costs and times please call us.

What can delay an orders processing time?

Specialty widths or wide belt grinding can add 1-2 business days to your processing time.

What are your shipping options?

We offer FedEx Ground or FedEx Express Saver for all lower 48 states. Standard shipping times apply, ground is 1-5 business days for delivery, while, express saver is 3 or less. USPS is now available for Hawaii, Alaska, all military addresses, P.O. boxes, and all international orders.

What are your shipping costs?

Shipping fees are based on weight, dimensions and destination. A final shipping quote is available in your cart before checkout.

How long will my order take once it is shipped?

For all FedEx ground shipments standard shipping time is 2-5 business days for most areas.

How can I view the status of my order?

First Login, then go to “My Account” to “Track your Order”. This page lists all your orders. Search by date of desired order to find current status.

What is the traceability for your alloys?

All standard grades and thicknesses are listed with mill certs as available, rolling 3rd party tests, and suggested heat treat schedules.

Are there discounts available for your materials?

Yes, we have weight-based discounts available starting at 90 pounds of the same grade material. We also have wholesale and mill direct pricing available for qualifying orders. Please call or e-mail us at this time for to see if your order qualifies.

What is the best steel you have? What thickness is best?

We get these questions all the time. It is all based on what you are comfortable with working with, your skillset, the types of grinds you are using, and the edge geometry you hope to have and plenty of other variables. We can offer an opinion, but the choice is in the maker’s hands.

What are the best methods for heat treating your alloys?

We off suggested heat treats for all our alloys here. We do suggest making sure your equipment and methods are sound and calibrated first. Also doing test coupons on new heat lots or new types of steel alloys to ensure expected results is always good

Do I have to buy full-length bar stock?

No. We now offer cut-to-length options for our standard grades and thicknesses as well as pattern weld stacks, available each month until stock runs out.

Do you know of water jet cutting services?

Yes, we offer water jet cutting services in house. We try to keep low minimums for our customers and CAD design services for those without the means to make their own files. You can send us requests and designs here.

Will you ever carry this material?

We get different alloy requests all the time. We are always working to add more grades and alloys to what we have available in house. We can also source and quote various alloys that are not listed on the site. You can email us suggestions or requests
through our contact form here.

What events will NJSB be at? Do you have events at NJSB?

Yes and yes. Check out our calendar here for events we will be at and events we will be hosting.

Do you accept walk-in customers? What about pick-up orders?

We love having people come to visit and there’s always a variety of bar stock available. We ask that if you have a specific order in mind to please call it in so we have time to process it. We will give you a return call and let you know when it is ready for pick-up.

How does your sizing work?

All of our stock comes oversized directly from our partner mills. Below you will see how each “Finished Thickness” comes oversized:

Have a question not listed here? Then contact us!